Shipping

SHIPPING POLICY

 

IMPORTANT ALL SHIPPING IS UNINSURED UNLESS REQUESTED!

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Thank you for visiting and shopping at Zumpanos Jewelry & Gems.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
(1–7 business days) Usps First Class Mail

$0–$49.99$5.95$9.95

$50.00+*Free*Free

*Free shipping on orders of $500 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

www.zumpanosjewelry.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

www.zumpanosjewelry.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Zumpanos Jewelry & Gems is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We offer shipping outside the U.S and cost is calculated based on the location it is going to.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Zumpanos Jewelry & Gems will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Email, Zumpanosjewelrygems@gmail.com

2. Or alert us on facebook @zumpanosjewelryandgems

We will file a claim with the shipping carrier. 

RETURN & EXCHANGE POLICY

Return & Refund Policy Thanks for shopping at Zumpanos Jewelry & Gems. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase, and also must be unaltered (If sized a $50 fee may be deducted from return). Refunds once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.